Director of Student Services

The University of Worcester is seeking an exceptional leader to take on the role of Director of Student Services, shaping the support and services that enhance every student’s experience.

This senior position offers the opportunity to lead a diverse professional team across multiple locations, ensuring students receive outstanding support throughout their university journey. The Director will play a pivotal role in fostering an inclusive, student-focused environment, developing services that are responsive, innovative, and powered by modern technology.

We are looking for a collaborative and solution-focused leader with a strategic mindset and a passion for enhancing student engagement. The successful candidate will use data-driven insights to refine and develop service delivery, working closely with the University Leadership Group, academic faculties, and professional support teams to make a meaningful impact on student satisfaction, retention, and employability.

Key responsibilities include:

• Providing strategic leadership for all services within the Student Services portfolio.

• Leading and developing significant student-focused projects to enhance engagement and experience.

• Driving continuous improvement through data-informed decision-making and innovation.

• Building and sustaining strong partnerships across the University to ensure an exceptional student experience.

This is an exciting opportunity to shape the future of student services at a university committed to putting students first.

For informal enquiries, please contact Kevin Pickess, Academic Registrar, via email at k.pickess@worc.ac.uk.